At BlueMist StoreService, we are committed to ensuring that you are completely satisfied with your purchase. However, we understand that sometimes a product may not meet your expectations. This refund and returns policy is designed to make your experience as smooth and hassle-free as possible.

Eligibility for Returns
You may return items within 30 days of receiving your order. To be eligible, items must be unused, unwashed, and in their original packaging with all tags intact. For hygiene reasons, certain items such as used pillowcases or bedding cannot be accepted for return unless they are defective.

How to Initiate a Return
To initiate a return, please contact our support team at [email protected] with your order number, reason for return, and any relevant photos if applicable. Once your request is approved, we will provide you with return instructions, including the return address and guidelines for safe packaging.

Refund Process
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used during checkout. Please allow up to 7 business days for the refund to appear on your statement, depending on your payment provider.

Exchanges
We currently do not offer direct exchanges. If you would like to order a different item, please return the original product for a refund and place a new order through our website.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We may request photos for verification and will work with you to provide a replacement or full refund at no additional cost.

Non-Returnable Items
Gift cards, personalized items, and clearance sale products are considered final sale and are not eligible for return or refund unless damaged or defective.

Return Shipping Costs
Unless the return is due to our error (such as a damaged or incorrect item), customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely.

Policy Updates
BlueMist StoreService reserves the right to update this returns policy without prior notice. Any changes will be posted to this page and apply to future purchases.

We appreciate your trust in our products and our service. Your satisfaction is our priority, and we’re here to ensure that your experience with us remains positive and worry-free.