At BlueMist StoreService, we understand how important it is for you to receive your home textile items promptly, safely, and with complete transparency. This shipping policy outlines our practices to ensure you have a clear understanding of what to expect when you place an order with us.

Order Processing
All orders are typically processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. During promotional periods or high-demand seasons, there may be slight delays, but we remain committed to keeping you informed every step of the way.

Shipping Times
We work with a network of trusted logistics partners to ensure efficient delivery. Shipping times may vary depending on your location, but most domestic and international orders are delivered within 7–15 business days. You will receive a tracking number via email as soon as your order is dispatched.

Shipping Methods
We offer standard shipping on all orders, and in some regions, expedited shipping may be available at checkout for an additional fee. Every shipment is carefully packaged to protect your items during transit, especially our soft furnishings which require gentle handling.

Shipping Costs
We offer free standard shipping on qualifying orders. Any additional charges, such as expedited shipping or remote area delivery fees, will be clearly displayed at checkout before payment.

Customs and Import Duties
International orders may be subject to customs processing and import duties. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office for more information before placing an order.

Delivery Issues
If you experience any delays or issues with your shipment, please contact us immediately at [email protected]. We will coordinate with the courier to resolve the issue and ensure your order reaches you as soon as possible.

Missing or Damaged Items
In the unlikely event that your package arrives damaged or items are missing, please notify us within 7 days of delivery. We may require photos of the damaged packaging and items to assist in the claims process. Your satisfaction is important to us, and we will work swiftly to make things right.

Changes to Shipping Policy
We reserve the right to update our shipping policy as needed to reflect changes in our logistics or business model. Any updates will be posted to this page and will apply to future orders.

We thank you for trusting BlueMist StoreService for your home textile needs and look forward to serving you with care and reliability.